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Support  


• If you need assistance for a problem with Tomcej Engineering software, please contact us immediately. We will make every effort to respond to your needs in a timely fashion.


   
FAQ  


• How do I download a file from this web site to my computer?
• What version of the Windows Installer do I need to use?
• How do I install the new application after I have downloaded the file?
• How can I tell if I need to download and install a program update?
• How do I know what assessment generations are available for reconciliation in MediBill?
• Why are the downloads now .exe files when they used to be .msi files?
• How can I tell if the file I download from the web site has been tampered with or if it contains a virus?
 
• How do I download a file from this web site to my computer?
  First navigate to the downloads page and click on the icon to the left of the file you want to download. The File Download dialog box will appear in your browser. Select Save to have the file copied to your computer. You will be prompted to choose a target file name and folder. Once you click the Save button, the download progress will be displayed. When the Download Complete dialog box appears, the file transfer is finished.
   
• What version of the Windows Installer do I need to use?
  You should be using Windows Installer 3.1. Windows XP already contains Version 2.0, so no further action is required. You can check the version of the file Msi.dll to tell what version you are using. Msi.dll is located in \Windows\System32 on 2000/NT systems and in \Windows\System on Win9x/Me systems. If you need to upgrade to Version 3.1, you can follow the instructions on the Microsoft web site.
   
• How do I install the new application after I have downloaded the file?
  Before installing a new version or build of Tomcej Engineering software, you should first uninstall the old version from your computer system. Use the Control Panel Add/Remove Programs applet and select Remove. Your data and settings will not be affected. When the uninstall is complete, double-click the downloaded Windows Installer package. This will initiate the installation.
   
• How can I tell if I need to download and install a program update?
  You must first connect to the Internet, then choose Internet Resources/Product Updates on the Help menu. The software will check the version number of the application on your computer and compare it to the version posted on this web site. If a more up-to-date product is available, you will be advised to download and install the update.
   
• How do I know what assessment generations are available for reconciliation in MediBill?
  You must first connect to the Internet, then choose Download and Decrypt on the Assessment menu. MediBill will advise you of any assessment generations available for download.
   
• Why are the downloads now .exe files when they used to be .msi files?
  The download files are now contained in InstallShield distribution packages rather than raw Windows Installer packages. This change was made in order to provide more control over the download/install process and to avoid versioning problems. The download files contain the build number of the product.
   
• How can I tell if the file I download from the web site has been tampered with or if it contains a virus?
  All .exe files posted on the Tomcej Engineering web site have been digitally signed with a VeriSign Class 3 Code Signing Digital Certificate. Once you have downloaded a program update, you can verify the authenticity of the file to ensure it has not been tampered with by viewing the file properties in Windows Explorer. Select the Digital Signatures tab and highlight Tomcej Engineering. Press the Details button and then the View Certificate button. This process will display information about the digital signature and will ensure that the file was not altered after it was published.


 


Copyright© 2007. Tomcej Engineering Inc.  All Rights Reserved.
Last Updated: 2016.01.04